Among terms and conditions of 31 cloud-computing services in January-July 2010, operating in England,

• 27 specified the law to be used (a US state or other country),
• most specify that consumers can claim against the company only in a particular city in that jurisdiction, though often the company can claim against the consumer anywhere,
• some require claims to be brought within half a year to 2 years,
• 7 impose arbitration, all forbid illegal and objectionable conduct by the consumer,
• 13 can amend terms just by posting changes on their own website,
• a majority disclaim responsibility for confidentiality or backups,
• most promise to preserve data only briefly after terminating service,
• few promise to delete data thoroughly when the customer leaves,
• some monitor the customers' data to enforce their policies on use,
• all disclaim warranties and almost all disclaim liability,
• 24 require the customer to them, a few indemnify the customer,
• a few give credits for poor service, 15 promise "best efforts" and can suspend or stop any time.